Voiding Electronic Payments

Electronic payments can be voided before repair orders are finalized. Voiding electronic payments creates a reverse entry of an electronic payment, which cancels the amount paid. You can void only a previous payment; you cannot enter a specific amount to void.

All payment windows have a Void ePayment button in the Payments section at the bottom of the payment window.

A voided payment in the Payments section of the finalize window.

NOTE: There are special considerations for batch processing if you are using PayPros ePay. For details, click the following link: Voiding PayPros ePayments.

To Void Electronic Payments

All electronic payment integrations support the same process to void electronic payments.

Complete these steps:

  1. Open a repair order that has had any amount paid towards using the ePayment button.
  2. Access the payment history for this repair order, by clicking the Finalize button or the Calculations tab > Advanced Payment button.
  3. On the payment window, previous payments display at the bottom of the window in the Payments section.
  4. Click the Void ePayment button.
    The ePay window opens displaying all the electronic payments for this repair order; all other payment methods – cash, check, charge, etc. - made to the repair order are filtered out.

The epay void window showing a reversed charge.

  1. Double-click on a payment to void it. A reverse entry for the amount of the selected payment appears.
  1. Click the Close button. The payment window is updated to reflect the voided payment.

The finalize window showing the voided payment and the balance due updated as a result.