Identifix

Identifix is an online database that helps technicians diagnose and repair vehicles more efficiently and accurately. If you have an account with Identifix, you can access it from within R.O. Writer.

Watch the video below to see an overview of this functionality. (This video was recorded using R.O. Writer 1.31.)

Configuring Identifix

There are three basic steps to configuring Identifix:

Step 1 - Check Your License

Step 2 - Enter Your Login Credentials (Username and Password)

Step 3 - Add Identifix to the Quick Launch

Step 1 - Check Your License

The integration with Identifix is a licensed feature. To verify that you are licensed to use Identifix, click the Help menu > About > Display License Details button. You should see Identifix in your Licensed Options.

If this feature is not included in your Licensed Options, you may need to refresh your license.

If you would like to add this feature, please contact the R.O. Writer Sales team to update your license.

Step 2 - Enter Your Login Credentials (Username and Password)

You need to enter unique login credentials on each computer that accesses Identifix, even if those computers are using the same database.

R.O. Writer cannot provide you with your account information; you must obtain your account information directly from the supplier.

Open Configuration and click Configuration menu > Identifix Setup. The Identifix Setup window opens. Enter the required credentials and click OK.

The Identifix Setup window.

The following table describes the credentials required to configure Identifix.
Setting Description

Server Address

Enter the Identifix URL you need to use. If you don’t have the exact URL, you can click the Default button and the standard URL is entered for you.

User Name

Enter the username for your Identifix account.

Password

Enter the password for your Identifix account.

Step 3 - Add Identifix to the Quick Launch

Complete these steps:

  1. In Configuration, click the File menu > General Options.
  2. In the Toolbar Settings section, check the Show Repair Group to activate the Repair section.
  3. In the Repair section, check the Identifix box.

    The General Options window with Show Repair Group and Identifix boxes checked.

  4. Click OK to save the change. When you open the main module again, the Identifix button appears in the Repair section of the Quick Launch.

The repair section of the quick launch.

Accessing Identifix in R.O. Writer

There are two ways to access Identifix in the main module of R.O. Writer: from an open ticket or as a standalone application.

To Access Identifix in a Ticket

When you access Identifix from an open ticket, the vehicle on the ticket is already selected when Identifix opens.

Complete these steps:

  1. With a ticket open, click the Identifix button in the Quick Launch.

The repair section of the quick launch.

  1. R.O. Writer opens the Identifix website and logs you in with the credentials entered in Configuration. This window appears while this is happening.

The Identifix window notifying you that the browser is being tested.

  1. The Identifix website opens with the vehicle is already selected.

The Identifix window displaying your user name, the vehicle, the keyword search area, and reference materials displaying.

  1. At this time, you can

To Search by Keyword on the Service Request Tab

Keywords entered in the customer request box of the Service Request tab.

Complete these steps:

  1. Open a ticket.
  2. Click the Service Request tab.
  3. Select the keyword and click the Identifix button.

Keywords entered in the customer request box pointing to the Identifix icon in the quick launch.

  1. R.O. Writer passes selected keywords in addition to the vehicle information.
  2. The Identifix site opens with the car selected and the keyword search performed.

The Identifix window with the vehicle from the ticket selected and the keyword search results displayed.

To Access Identifix as a Standalone Application

When you access Identifix without a ticket open on the window, clicking the Identifix button opens the Identifix website and logs you in automatically but you need to search for the vehicle and repair issue.

Complete these steps:

  1. Click the Identifix button in the Quick Launch when no ticket is open on the screen.

The repair section of the quick launch.

  1. R.O. Writer opens the Identifix website and logs you in with the credentials entered in Configuration. This window appears while this is happening.

The Identifix window notifying you that the browser is being tested.

  1. The Identifix website opens. The vehicle selection fields appear.

    The Identifix window showing you logged into your account and the vehicle selection details circled.

  2. Select the vehicle and search the Identifix database.