Rescheduling Appointments

You can reschedule appointments by

NOTE: Appointments linked to closed repair orders cannot be rescheduled or changed if Lock Closed R.O. is selected in Scheduler Options.

To Drag and Drop the Appointment Tiles

To reschedule the appointment, drag and drop the appointment tile

To change the duration of the appointment, press and hold the cursor at the bottom edge or top edge of the appointment tile until the cursor turns into a double arrow.

Double-arrow on an appointment tile.

Then, drag the double arrow up or down.

To Open the Appointment Window

Double-click the appointment tile to open the appointment window. Change the appointment details in the fields on the window.

The date and time area of the new appointment window.

Confirmation Emails and Texts

When you reschedule appointments in Scheduler, it triggers the confirmation settings in R.O. Writer and R.O. Writer DVI Suite.

Confirmation Emails from R.O. Writer

If Scheduler is configured to prompt the user to send a confirmation email, you are prompted to send a confirmation email.

If Scheduler is configured to always send a confirmation email, R.O. Writer sends a confirmation email automatically.

Confirmation Texts from R.O. Writer DVI Suite

When you reschedule appointments in Scheduler, it resets the appointment in R.O. Writer DVI Suite as well. If the Text Appointments Configuration setting is set to text appointment confirmations for new appointments, DVI will send a text confirming the new appointment details.