Checking the Status of OEC Orders

When you order the parts through OEC RepairLink, you are not invoicing the order as you do with other supplier integrations. Instead, you are sending an order request to OEC RepairLink who then sends the order request to the OEC dealers.

The invoice number issued when you submit the order request to OEC RepairLink is more of a reference number. You need to check the order status from the repair order to see when the orders have been invoiced and then completed by the OEC dealers.

NOTE: This part of the process is unique to OEC RepairLink.

Checking the Order Status

You can check the order status for one ticket at a time. There is no way to see open order requests through OEC RepairLink from all tickets at the same time.

There are two links you can click to check the status:

• OEC Order # - Click the OEC Order # to update the status for the entire order, including all its parts.
  • The Invoice Status column is updated.
  • The Order Status of all parts is updated.
  • The OEC Order # is the number of the entire. This number is posted to the Edit Parts window of the ticket.
• Part # - Click a Part # to update the order status of that part.
  • Only the Order Status of the part is updated.

NOTE: The status for both the order and the parts is usually “New” the first time you check; however, it depends on how much time has elapsed since the order was placed and how fast the dealers respond.

To Check the Status of an Order

You check the order status by clicking on the Invoice # and Invoice Status column headings. Every time you click the link in the column heading, that status is checked.

Complete these steps:

1. Open a ticket that contains parts posted through OEC RepairLink.

2. Click OE RepairLink in the Catalogs section . The Order Status window for that ticket opens.

   

3. Click the OEC Order # to check the status of the entire order.
4. R.O. Writer connects to OEC RepairLink and retrieves the status of the order.
   The Invoice Status and Order Status of all parts are updated.

When the Invoice Status changes to Checking the Status of OEC Orders, you can post the order to Accounts Payable. If the Post to Accounts Payable option is checked in supplier configuration, you are prompted to post to Accounts Payable automatically.

5. Click Cancel to close the Order Status window.

To Check the Status of a Part

There may be times when you want to see the order status of a part.

Complete these steps:

1. Open a ticket with OE Connect RepairLink orders.
2. Click OE RepairLink in the Catalogs section of the Quick Launch . The Order Status window opens displaying the orders for the ticket open on the screen.

3. Click on the part number inside the Part # column of the part you want to check.

   

   • R.O. Writer connects to OEC RepairLink and retrieves the status of the part.

   • Only the Order Status column of the part is updated.

     

4. Click Cancel to close the Order Status window.