Voiding PayPros ePayments

You are able to void an advance payment that was processed through PayPros ePayments before or after the batch is processed in the PayPros ePayment Batch Settlement Report.

Voiding Before the Batch is Processed

  1. On the Calculations tab, click the Advance Payment button.
  2. Click the Void ePayment button. All ePayment transactions for the repair order display.
  3. Double-click on the transaction you wish to void.

  1. The voided payment processes.

  1. When processing is done, you will be returned to the list of transactions.
  2. Select another transaction to void or click the “Close” button to return to the repair order advance payment window.

Voiding After the Batch is Processed

  1. On the Calculations tab, click the Advance Payment button.
  2. Click the Void ePayment button. All ePayment transactions for the repair order display.
  3. Double-click on the transaction you wish to void.

  1. You will need to select if the valid cardholder is present and if the card will be swiped or manually keyed.
  2. Click the green Process transaction button.

  1. Follow the prompts on the pin pad to complete the transaction.
  2. Select credit or debit.

  1. Confirm the amount and have the customer swipe the card if the cardholder is present or manually enter the credit card number and expiration date if the cardholder is not present.

  1. You, or the customer if present, will press the Green button on the pin pad.

  1. Have the customer sign the pin pad and press the pin pad’s green button.
    • If the option “Require Electronic Signature Validation” was selected in ePayment Configuration, you will be required to press the green Accept Signature button to continue or the red Reject signature button to exit. If that option was not selected, the process will be continued automatically once the signature is captured.

  1. The payment will show as processing void payment.

  1. When processing is done, you will be returned to the list of transactions. Select another transaction to void or click the “Close” button to return to the repair order advance payment window.

  1. Since the batch was already closed, the Payments section displays a credit transaction.