Electronic payments can be voided before repair orders are finalized. Voiding electronics payments creates a reverse entry of an electronic payment, which cancels the amount paid. You can void only a previous payment; you cannot enter a specific amount to void.
All payment windows have a Void ePayment button in the Payments section at the bottom of the payment window.
NOTE: There are special considerations for batch processing if you are using PayPros ePay - see Voiding PayPros ePayments for more information.
To Void Electronic Payments
All electronic payment integrations support the same process to void electronic payments.
Complete these steps:
- Open a repair order that has had any amount paid towards using the ePayment button.
- Access the payment history for this repair order, by clicking the Finalize button or the Calculations tab > Advanced Payment button.
- On the payment window, previous payments display at the bottom of the window in the Payments section.
- Click Void ePayment button.
The ePay window opens displaying all the electronic payments for this repair order; all other payment methods – cash, check, charge, etc. - made to the repair order are filtered out.
- Double-click on a payment to void it. A reverse entry for the amount of the selected payment appears.
- Click the Close button. The payment window is updated to reflect the voided payment.
