Locked Tickets

When a ticket is opened on one workstation, that ticket is automatically locked on all other workstations using that database and license. Locking tickets happens automatically; it is not configurable.

Locked tickets can be opened on other workstations but only in read-only mode, which means the content can be reviewed but not changed. Specifically, you cannot make any changes that would change the calculations.

Locking tickets helps prevent payment-related problems that occur when multiple users can make changes to the same ticket. Conflicting data entered by multiple users can cause out-of-balance errors that make it impossible to finalize the repair order.

Locking applies to quotes (including all quotes created by Tire Quote), estimates, and repair orders.

NOTE: You do not configure ticket locking. R.O. Writer automatically locks a ticket open on one machine on all other machines. The only configuration is to password-protect the Unlock RO button, which is recommended. You want to make sure users that can unlock repair orders have the correct security level.

Working with Locked Repair Orders, Estimates, and Quotes

Communication within the shop is the best way to handle multiple users accessing the same ticket.

When you open a ticket that is locked, R.O. Writer recommends that you check the title bar and contact the person who has the ticket open.

• If that person is not making changes, ask him or her to close the ticket window.
• If that person is making changes, ask him or her to finish those changes and close the ticket window.

When the ticket window is closed on the other machine, it is unlocked on your machine. You can open the ticket window to see the other user’s changes.

NOTE: Whenever you open a ticket window, the data on the ticket refreshes. You are always seeing the most current information when you first open the window.

Security Prompt

When you try to edit a locked ticket, a security prompt appears telling you the ticket is locked, who has the ticket locked, and the machine where the ticket is open.

R.O. Writer recommends reaching out to the person who has the ticket open to request that he or she closes the ticket window.

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