Work in Progress (WIP) Window

The WIP window is open by default when you first open R.O. Writer. If you don't see it, click the WIP (Z) button on the main toolbar .

The WIP window displays all active repair orders. Repair orders with a Status of Closed and Void do not appear on the WIP window.

Title Bar

The title bar displays

• The number of open repair orders.
• The total number of hours remaining on all vehicles (billable labor hours on jobs not marked as Finished).

Columns

Click any of the column headers to sort the list by the content in that column.

The following table describes the columns on the Work in Progress window.

Column	This column displays the:
RO #	Repair order number.
Fleet/Unit No.	Fleet or unit number assigned to the vehicle.
Est Authorization	Status of the authorization: Approved (green) means the ticket has been authorized. Approval Needed (red) means the ticket needs to be authorized. $0 Repair Order means that the ticket has been authorized at $0.
Customer	Name of the customer.
Phone	Telephone number of the customer. (Specifically, this is the number that appears in the Phone 1 field of the Edit Customer window.)
Vehicle	Year, make, and model of the vehicle. See Vehicle Information.
License	License plate number of the vehicle.
In	Date and time that the repair order was created.
Promised	Date and time the customer was promised repairs would be completed by. Red means a promised time has been set. "Waiting" in green means the Waiting box was checked and the customer is waiting in the shop.
Writer	Service writer that created the ticket.
Hours	Labor hours remaining before all services can be marked as Finished. This number is the sum of the Billed Time of all labor posted to the ticket.
Comments	Any text in the Estimate Notes section of the Notes tab; if no text is entered there, then this column is blank. For parts-only estimates, this column always displays, "*PARTS ONLY*".
Status	The current status - except for Closed and Voided. Closed and voided repair orders are removed from this window.
Primary Tech	Technician with the most billed hours assigned to the repair order.
Profit Center	Selected profit center profit centers.
Original Est#	Original estimate number if the repair order was converted from an estimate.

Searching for Repair Orders

Type in any criteria in the Criteria field and click Search.

You can use any information in any field in any of the columns visible on the window. For instance, if the License Plate column is displaying, you can search by any number of characters at the beginning of the license plate numbers.

When R.O. Writer finds the first match, it highlights the estimate in the list. Click Search again to find the next match. Click Search again to find the next match and so on.

To Refresh the Search Results

Click the Refresh button to Refresh the WIP window. You can also press the F5 key to do the same. This is helpful when Searches are hidden for some reason.

The Change the Status of a Selected Repair Order

Click the Status button to change the status of the repair order selected in the list.

Filter the List of Repair Orders

The filter options allow you to narrow the list by the selected criteria.

To Select Filter Criteria

In the Filter dropdown lists, selected items have a green check to the left of the name. To select and de-select an item, click on it once.

Filter Criteria

The following table describes the filter criteria.

Filter	Description
Service Writer	Select the Service Writer.
Profit Center	Select the Profit Centers.
Status	Select the Status. Show All is selected by default. To select a specific status, de-select Status at the top of the list and then select the status you want to see.
Promised	Select a date range.
Show All Button	The Show All button resets all filter dropdown lists to Show All.
Default Button	Click the Default button to return the window to the settings saved as the default.

Customizing the WIP Window

You can customize the WIP window and save it as the default by clicking the Windows menu > Work In Progress Settings > Save As My Defaults when you have the WIP window the way you want it.

To Adjust the Columns

You can adjust the columns as follows:

• To adjust column widths, move the mouse to the dividing line between columns until the mouse pointer changes to . Click and hold over the double arrow and drag the divider to the width you want.
• To change the column order, click and hold on the column name and drag it to the location you want.

To Choose the Content on the Window

Right-click anywhere on the window and a window opens that allows you to customize the content that displays.

The following table describes the options for the Work in Progress window.

Setting	Description
Visible Columns	Select the columns you want to see.
Show Search and Filters	This option toggles on and off the Search and Filters bar on the window. This option is selected by default.
Set Filters	Choose the options you want to display in the filters.
Set Button	When you have selected all the options you want, click the Set button to activate them.

Saving Your Customizations as Defaults

Click the Windows menu > Work in Progress Settings to save your adjustments to the columns, filters, and general appearance of the Work in Progress (WIP) Window and Estimates in Progress Window.

The settings you save apply to both windows at the same time.

• Use System Defaults returns the windows to R.O. Writer defaults.
• Use My Defaults applies your saved default settings to both windows.
• Save As My Defaults saves your customizations as your defaults.
  • The next time you click Use My Defaults, your saved default settings apply to both windows.

To Save Your Default Settings

Complete these steps:

1. Make adjustments on both progress windows. For example,
   • Adjust the column width
   • Choose the Visible columns
   • Tile vertically or horizontally
2. Click the Windows menu > Work in Progress Settings > Save As My Defaults. Your settings for both windows are saved.
3. Click Windows menu > Work in Progress Settings > Use My Defaults.
   • A checkmark appears to the right of Use My Defaults.
4. The next time you open R.O. Writer, both windows appear with your default settings applied.