MotoLOGIC Repair Diagnostics

R.O. Writer can be integrated with the MotoLOGIC ™ repair database. MotoLOGIC allows you to look up repair information about vehicles - including recall information (by VIN).

The MotoLOGIC logo.

When integrated, you can open the MotoLOGIC website

MotoLOGIC is a trademark of MotoLogic, Inc.

Configuring MotoLOGIC

There are three required steps to configuring MotoLOGIC

Step 1 - Check Your License

Step 2 - Enter Your Login Credentials (Username and Password)

Step 3 - Add MotoLOGIC to the Quick Launch

Step 1 - Check Your License

The integration with MotoLOGIC is a licensed feature. Click the Help menu > About > Display License Details button. You should see MotoLOGIC in your Licensed Options.

If this feature is not included in the Licensed Options section, you may need to refresh your license.

If you would like to add this feature, please contact the R.O. Writer Sales team to update your license.

Step 2 - Enter Your Login Credentials (Username and Password)

You need to enter the login credentials for MotoLOGIC on each machine that uses MotoLOGIC. Only three machines can use MotoLOGIC at the same time.

R.O. Writer cannot provide you with your account information; you must obtain your account information directly from the supplier.

Complete these steps:

  1. Open the Configuration module.
  2. Click the Configuration menu and select MotoLOGIC Setup.
  3. The MotoLOGIC window opens.

    The motologic window showing the login fields.

  4. Enter the Server Address.
  5. Enter your Login and Password.
  6. Click OK to save the login credentials.

Step 3 - Add MotoLOGIC to the Quick Launch

Now that the login credentials have been entered, you can put the MotoLOGIC button in the Repair section of the Quick Launch.

The MotoLOGIC icon in the Repair section of the Quick Launch.

Complete these steps:

  1. Open the Configuration module.
  2. Click File menu > General Options.
  3. Check the Show Repair Group box, then the MotoLOGIC box.

Motologic selected on the General Options window.

  1. Click OK. The General Options window closes.
  2. If the R.O. Writer main module is open, close it and reopen.
  3. The MotoLOGIC button appears in the Repair section of the Quick Launch.

The MotoLOGIC icon in the Repair section of the Quick Launch.

You are now ready to use MotoLOGIC!

Accessing MotoLOGIC

You access MotoLOGIC by clicking the button in the MotoLOGIC button in the Quick Launch The MotoLOGIC icon as it appears in the Repair section of the Quick Launch. R.O. Writer logs you in with the credentials entered in Configuration.

Vehicle Information

If a ticket with a vehicle is open, the vehicle information is passed to MotoLOGIC.

If no ticket is open, you need to select the Year, Make, and Model or enter the VIN in MotoLOGIC.

The MotoLOGIC window with the vehicle selection dropdown lists circled.

Searching by Vehicle from an Open Ticket

When you access MotoLOGIC from an open ticket, the vehicle in the ticket is selected for you when the browser window opens.

Complete these steps:

  1. Open a ticket.
  2. Click the MotoLOGIC button in the Quick Launch The MotoLOGIC icon as it appears in the Repair section of the Quick Launch. R.O. Writer logs into your account automatically and a browser window opens to the MotoLOGIC main window.
  3. Depending on the vehicle information in the open ticket,

    • The vehicle may already be entered and selected.
    • You may need to select the vehicle information on the ACES Vehicle Selector window.
  1. Use the MotoLOGIC tools to search for the repair information you need.

To Search for Another Vehicle

When you open MotoLOGIC from an open ticket, the vehicle information passes through to MotoLOGIC. However, you can search for another vehicle by clicking the Select a New Car button.

The vehicle information from the open ticket appears in the vehicle fields. You can enter new information.

The vehicle information from an open ticket displayed on the motologic window, including the VIN number.

Searching for Keywords from an Open Ticket

You can search for MotoLOGIC information faster by entering the search terms in the Service Request tab. When you click the MotoLOGIC button, both the keyword and vehicle information pass through to MotoLOGIC and the results appear on the MotoLOGIC browser window.

Complete these steps:

  1. Open a ticket.
  2. Click the Service Request tab.
  3. Type the keywords in the box.
  4. Highlight the keyword text.
  5. Click the MotoLOGIC button in the Quick Launch The MotoLOGIC icon as it appears in the Repair section of the Quick Launch. R.O. Writer logs into your account automatically and a browser window opens to the MotoLOGIC main window.
    • The vehicle is already selected.
    • The results of the keyword search appear.

Keyword search results from the service request tab in motologic.

  1. Browse through the search results.

Searching MotoLOGIC as a Standalone Application

When you access MotoLOGIC when no ticket is open, you need to select the year, make, and model or enter the VIN to select the vehicle.

Complete these steps:

  1. Open a ticket.
  2. Click the MotoLOGIC button in the Quick Launch The MotoLOGIC icon as it appears in the Repair section of the Quick Launch. R.O. Writer logs into your account automatically and a browser window opens to the MotoLOGIC main window.
  3. Select the Year, Make, and Model or the VIN to search for the vehicle.

The MotoLOGIC window with the vehicle selection dropdown lists circled.

  1. Use the MotoLOGIC tools to search for the repair information you need.