Creating New Tickets

There are buttons in the main toolbar for each type of ticket you can create.

The following table describes the toolbar buttons you can click to create tickets.
Toolbar Button	Click to Create a …	Description
	New estimate	The search window opens where you can search for and select a customer and then the customer's vehicle. When both are selected, the estimate window opens displaying the Parts/Labor tab.
	New repair order	The search window opens where you can search for and select a customer and then the customer's vehicle. When both are selected, the repair order window opens displaying the Parts/Labor tab.
	New phone quote	The estimate window opens to the Parts/Labor tab with no customer or vehicle selected.
	New parts-only estimate	The parts-only ticket window opens. You cannot finalize parts-only estimates.
	New parts-only invoice	The parts-only ticket window opens. You can finalize parts-only invoices.

NOTE: In Configuration, you can prompt the user to enter specific information such as service writer, mileage, and profit center when creating a ticket. A prompt appears for each required item immediately after the customer and vehicle are selected.

The topics in this section include: