Service Writers

Configuration menu > Repair Order > Service Writers

If a shop is large enough, there may be a person, or persons, dedicated to working directly with the customer. If your shop is not so large, the service writer may also be a technician. But the activity of whoever performs this task in your shop may be tracked. Up to three characters may be entered as an identifying code. Sales reports can be run for specific service writers.

To Add a Service Writer

Complete these steps:

  1. Click the Add button.
  2. Type in the Code and Name.
  3. Click the Save button.

If you want the service writer to use the Employee Time Clock, their name has to be entered in the employee exactly as it's entered here.

To Delete a Service Writer

You cannot delete a service writer, but you are able to make it inactive in R. O. Writer selecting the Inactive option.

Inactive service writers: