Update R.O. Writer with Epicor Makes and Models
The dropdown lists on the Vehicle Tab of the Edit Vehicle window are populated by the R.O. Writer database.
When R.O. Writer connects to online catalogs, it passes this vehicle information to those catalogs to search for parts and labor. Therefore, it is critical that this information be both current and correct.
Epicor makes and models are updated when you run the update from the Epicor DVDs issued every month. However, running the monthly update from the Epicor DVDs does NOT update the R.O. Writer database. Therefore, you need to update the R.O. Writer database here with the updates from Epicor.
| Dropdown List | Updated by Epicor | Populated by Epicor VIN Decode |
|---|---|---|
|
Year |
Yes |
Yes |
|
Make |
Yes |
Yes |
|
Model |
Yes |
Yes |
|
Engine |
Sometimes |
Sometimes |
|
Submodel* |
No |
No |
|
Tran |
No AUTO or STD only |
No Can only be selected manually |
To Update R.O. Writer with Epicor Makes and Models
When you update Epicor makes and models, you are loading the most current Epicor vehicle information into the R.O. Writer database.
To Update R.O. Writer in Configuration
The main way to update R.O. Writer with Epicor makes and models is in Configuration.
Complete these steps:
-
- Click the File Menu > Update Epicor Makes and Models.
-
If you have not reorganized the database in three days, you are prompted to reorganize the database.
-
Click Cancel to bypass the database reorganization.
If you decide to reorganize the database here, while the database is being reorganized, do NOT close R.O. Writer or cancel the reorganization process in any way! Doing so puts the database at risk of being compromised, which WILL result in having to call R.O. Writer Technical Support for assistance.
For more information, see Reorganizing the Database.
-
The update process begins.
-
The following prompt appears when the process is complete.
If this process is interrupted for any reason, errors occur. To resolve the errors, repeat the process.
To Update R.O. Writer with Updater
You update the R.O. Writer database with the newest Epicor makes and models when you run R.O. Writer Updater.
Reorganizing the Database
Databases are reorganized during the End Of Day process your shop should run every night in the Reports module. If you are reorganizing your database every night (or at least every three days), you do not need to reorganize it here; however, you can choose to reorganize the database.
The database reorganization process requires exclusive use of the database. All other users must exit any and all R.O. Writer modules prior to running a database reorganization. The following prompt appears:
When you click OK, the reorganize process begins and can take several minutes to complete.
While the database is being reorganized, do NOT close R.O. Writer or cancel the reorganization process in any way! Doing so puts the database at risk of being compromised, which WILL result in having to call R.O. Writer Technical Support for assistance.
When the database reorganization is compete, the following prompt appears:
