Ordering from OEC Dealers in R.O. Writer

Ordering parts through OEC RepairLink is different than ordering parts through other catalog integrations because OEC RepairLink does not supply parts directly. Instead, OEC RepairLink is the intermediary between your shop and a network of dealers. Your orders are fulfilled by those dealers, not OEC RepairLink.

Submitting Order Requests to OEC Repair Link

When you submit an order to OEC RepairLink, you are submitting an order request. OEC RepairLink then reaches out to the dealers and places the order. That dealer responds to OEC RepairLink and OEC RepairLink responds to R.O. Writer.

You submit order requests to OEC RepairLink by clicking the Truck button in

• Smart eCat on the Posted Parts and Labor tab before you post the parts to the open ticket.
• Smart eOrder after you have posted the parts to the open ticket.

Order Request Guidelines

The unique nature of the OEC RepairLink integration means that there are some differences to the usual R.O. Writer ordering process. This section highlights those differences. Keep these items in mind when managing your OEC orders.

Orders Are Requested One Ticket at a Time

When you open Smart eOrder when no ticket is open, R.O. Writer ignores parts with an OEC dealer as the supplier even when the To Order box is checked on the part.

You can make the order request only when you open Smart eOrder from the ticket.

Orders Are Not Available in Purchase Order Management

When you manually build purchase orders or run the auto-build, R.O. Writer ignores parts with an OEC dealer as the supplier even when the To Order box is checked on the part.

Order Status is Checked for One Ticket at a Time

R.O. Writer has built an Order Status window that allows you to see the status of each part and each invoice for one ticket at a time.

For more information, click the following link: Checking the Status of OEC Orders.

Suppliers Are Created for OEC Dealers

To complete orders in R.O. Writer, OEC dealers need to be suppliers in R.O. Writer as well. Therefore, R.O. Writer creates (or modifies) suppliers from OEC dealers when parts are posted to open tickets.

For more information, click the following link: R.O. Writer Suppliers for OEC Dealers.

Orders Are Posted to Accounts Payable Only After Orders Are Complete

With other catalog integrations, you post the invoice to Accounts Payable (AP) as soon as you place the order because you invoice the supplier directly when you place the order.

With OEC RepairLink you are not invoicing the supplier when you submit the order. Instead, you are asking OEC to invoice their dealer and return the results to R.O. Writer. When the OEC dealer completes the order, the order is officially invoiced and that is when you post the invoice to AP.

For details, click the following link: Posting Completed Invoices to Accounts Payable.

Ordering Core Parts

When a part you order is a core part, the Core column on the Parts tab of the Posted Parts and Labor tab and the Smart eOrder window displays the core quantity. The OEC dealer determines if the part is a core part.

If the part is listed as a core part, you need to click the Truck button twice to place the order request.