Using OEC RepairLink

OEC RepairLink is not a supplier you can order from but connects you to OEM suppliers that you can order from. As a result, searching, posting, and ordering with OEC RepairLink is slightly different than other direct catalog integrations in R.O. Writer.

You can watch the video below to see an overview of the process described below.

Process Overview

This section is a basic overview of the process when OEC RepairLink is configured properly. This overview provides a context for the details in other sections.

To Search, Post, Order, and Complete Repair Orders

Complete these steps:

  1. Access OEC RepairLink from an open ticket by clicking OE RepairLink in the Quick Launch OE Repair Link in the Catalogs section of the Quick Launch.. Smart eCat opens to the OEC RepairLink window on the Catalog tab.
  2. Complete the following steps in Smart eCat:
    1. Search for parts from the available OEC dealers.
    2. Add parts to the OEC RepairLink shopping cart.
    3. Transfer parts to the Posted Parts and Labor tab in Smart eCat.
    4. Post the transferred parts to the open ticket.
    5. R.O. Writer creates (or modifies) a supplier in Configuration for the selected OEC dealer.
  3. Order the parts for the ticket.
    1. Open Smart eOrder from the ticket that contains the parts from the OEC dealer.
    2. Click the Truck button The truck button with no indicator. to submit the order request to OEC RepairLink.
    3. OEC RepairLink places the order with the OEC dealers.
    4. The OEC dealers respond to OEC RepairLink.
  4. Check the order status to see if OEC RepairLink was able to place the order with the selected dealer.
    This step is brand new to R.O. Writer and unique to OEC RepairLink.
    1. Open the ticket.

    2. Click OEC RepairLink in the Quick Launch again OE RepairLink in the Catalogs section of the Quick Launch.. The Order Status window opens displaying all orders placed for the open ticket.

      The Order Status window showing a part on order with a dealer.

    3. Click the Invoice# to refresh the order status of the invoice and the parts on it.
      You may need to do this a few times until all parts and all invoices are completed.
    4. When the Order Status of all parts on an invoice change to Invoiced, the Invoice Status changes to Completed.
    5. Only invoices with an Invoice Status of Completed can be posted to Accounts Payable (AP).
  5. Post completed orders to AP.
    1. OEC suppliers created from orders are set to post to AP automatically.
      This means you are immediately prompted to post to AP when the Invoice Status changes to Completed.
    2. Orders are posted to the R.O. Writer supplier created by the order. Orders are never posted directly to OEC RepairLink.