Working with Integrated Search Results for all Suppliers

When you search with a Smart eJob, the Epicor catalog, or open Smart eOrder without a ticket open, the default search is the integrated search. All matching parts from all integrated and configured suppliers appear on the Catalog tab.

This window includes a search for local inventory and then a section for each supplier coverage configured in Smart eCat Configuration. The order of the list of coverages is determined by the Smart Buy coverage, which is the default coverage.

An example of an integrated search on the Catalog tab.

NOTE: You can search only when a vehicle is selected. The selected vehicle appears at the bottom of the Smart eCat window.

Phone Button During Searches

While searching for matching parts, the running timer button The running timer icon. appears at the top of each supplier section.

When the search is complete, the phone button appears with an indicator.

Search results with the phone icon circled.

The indicator on the phone button to show you the status of the parts search.



The phone button with no indicator.

The availability has not been checked yet.

The phone button with a green checkmark.

Parts are available from the supplier.

The phone icon with a white letter x inside a red circle in front of the phone.

Parts are not available from the supplier.

The phone icon with an exclamation point inside a yellow circle in front of the phone.

The search could not be completed. To resolve this problem,

You can click the phone button at any time to search again.

Search Results

The search results window contains many options that enable you to find the appropriate part as quickly as possible.

When Smart Buy is selected in the Coverage dropdown list, all coverages included in your Smart Buy are searched automatically. Local Inventory should appear first at the top of the list.

The Local Inventory results at the top of the window.

If no parts are found in local inventory,

Part Columns in the Search Results

Each part row displays information in specific columns.

The Part column header circled.

The following table describes the columns for parts in the search results.




This is the description of the part.


This is the line code of the part.

Part Number

This is the part number.


This is the number of pieces needed, also referred to as the quantity.

You can edit this number by clicking in the field and entering the new number. Then, click outside the field to save the new entry.


This is the core cost if the part requires one or if there is another core cost available.


This is the cost of the part (if available).


This is the list price of the part.


This is where the part is available: Stock (your local inventory), Region, or Branch.

The dropdown list for availability for a part.

You can select the ordering location in the dropdown list. The core, cost, and list prices are recalculated to match the new location.

Stock (local inventory)

Stock : [# on-hand] displays if you have the part on hand in your R.O. Writer inventory.

The on-hand quantity depends on the Ignore On Order Parts When Displaying On Hand Inventory Quantities option in Configuration.

  • If the ignore option is selected, this is the on-hand quantity minus the quantity committed on open repair orders.
  • If the ignore option is not selected, this is the on-hand quantity minus the quantity committed on open repair orders, plus the quantity on order (the quantity of that part on purchase orders not yet received).

N/S displays if you have an inventory record for the part but none are available.

Region or Branch (online supplier)

The entry in the dropdown list displays Location Name : [# on-hand] if the supplier's Region or Branch has the part.

Buttons on the Part Line

Sometimes, buttons appear at the beginning of the part line. All parts have a selection button. The other buttons depends on the data that is available from the supplier.

The following table describes the buttons and designations at the beginning of part lines.




The blank gray box.


All parts have gray selection button at the beginning of the line.

Click to select the part. A red check appears in the box The gray box with a red check. to indicate that it is selected.

The i button that appears on part search results in Smart eCat.


Some part lines have an information button.

Click to open Epicor or NAPA Cover to Cover information for this part.

The Carquest information button. The NAPA information button.

”C” and “N”

If the Cover to Cover option is selected in Smart eCat configuration, these buttons appear when supplier information is available for the part:

  • C is for CARQUEST.
  • N is for NAPA.

Click C or N to see the information available for the part.

The cover to cover information window for a part.

The message button on the part line.


Click to open the message from the supplier.

The diagram button.


Click to see the exhaust diagram(s) for the part.

The D button on a part line.

NOTE: Exhaust diagrams are extracted during the Epicor data load.



Alternate part numbers have "Alt #" before the description. The part is also outlined in a white box which makes it very easy to tell the difference between an alternate number and a standard part number. Selecting any other option automatically changes all the other fields to match.

For example, if you had multiple stores and wanted to select the lowest cost, you could click on the cost and click the lowest one.

To Show/Hide Unavailable Parts

The name of the button toggles from Show to Hide after you click it.

Click the Show Unavailable toolbar button to show unavailable parts from suppliers.When the Show Unavailable button appears in the toolbar, only available parts appear in the search results.

Search results showing only parts that are available.

Click the Hide Unavailable button to hide the parts that are unavailable. When the Hide Available button, unavailable parts appear in the search results.

Search results including parts with no availability.

To Show/Hide the Cost

Click the Cost button in the toolbar the Cost button in the toolbar. to display or hide the Cost column.

When there is no border around the cost button, the Cost and List columns display.

Search results with no border around the cost icon and the Cost column displayed.

When there is a border around the Cost button, the Cost and List columns are hidden.

Search results with a border around the cost icon and the Cost column not displayed.

To Select a Different Coverage

If you wish to select one specific coverage (other than the Smart Buy coverage which includes multiple suppliers), select it in the Coverage dropdown list. The search results are narrowed to show only the lines included in that coverage list.

The Coverage dropdown list in the toolbar circled.

When there is a dropdown arrow next to a supplier, it means there are several suppliers available for that coverage. Click the dropdown arrow to see the list of suppliers in the coverage.

The dropdown list of suppliers in the coverage expanded in the search results.

To Select Specific Lines

If you only wish to see selected lines of parts, click the All Lines button. The All Lines window pops up showing the lines that were searched.

The All Lines window opened from the All Lines button in the toolbar.

The lines that were already selected as part of your selected coverage(s), appear in bold.

Select the lines you wish to view (maximum 10) and click OK.

To Switch Primary and Secondary Lines

In Smart eCat you can switch between the Primary lines and Secondary lines by clicking the Primary The Primary button in the toolbar. or Secondary The Secondary button in the toolbar. buttons in the toolbar. The color of the number "1" and "2" indicate what lines you are looking at in the search results.

When you are viewing primary lines, the button displays "1" in green and Secondary The Secondary button in the toolbar.. Clicking the Secondary button changes the word to "Primary" and the number "2" to green.

NOTE: When you set up your coverage lists, you can set up certain lines as Primary or Secondary in the Priority dropdown list.

To Post Found Parts

When part results appear on the window, a blank gray box appears to the left of each part. Click the blank gray box The blank gray box. to select the part. A red check appears in the box The gray box with a red check. to indicate that the part is selected.

The part is posted to the Parts tab of the Posted Parts and Labor tab in the background. You can click the Posted Parts and Labor tab at any time to verify.