Ticket Tab Windows

Service Requests Tab

This tab records the initial customer requests and issues.

When first speaking with customers, you often start here by entering information about what they need.

Parts/Labor Tab

This tab contains the customer, vehicle, parts, and labor information. When you create or open a ticket, the Parts/Labor tab appears first.

NOTE: This is the default tab. You can change this to the Service Request tab in Configuration.

Calculations Tab

This tab shows how the ticket calculated pricing, discounts, fees, subtotals, and totals.

Notes Tab

This tab displays customer and vehicle notes, allows you to edit those notes, and enter notes specific to the ticket.

Other Information Tab

This tab displays miscellaneous information and provides access to various functionality such as allowing you to manually change the Status.

Reference Tab

This tab stores images, documents, and attachments for the ticket.

NOTE: This tab is available only if you are using R.O. Writer image support and/or ALLDATA Bookmarks.