Parts/Labor Tab

When you create a new estimate or repair order, the ticket opens to the Parts/Labor tab.

In Configuration, you can choose to open to the Service Requests Tab in the Configuration > Configuration menu > Repair Order > R.O. Options > When Opening New R.O. > Start with Service Requests setting.

Sections of the Parts/Labor tab:

• Ticket Toolbar
• Customer Section
• Vehicle Section
• Parts and Labor (Jobs) Section

Customer Section

This section displays the customer's information. To open the customer window, click Edit Customer.

• If the wrong customer and/or vehicle is selected, click Edit Customer to select a different customer and/or vehicle.
• If there are Customer Notes, the words "See Notes" appear in red.
• If the customer has an open accounts receivable account, an A.R. Account buttonlink appears.
• If a purchase order is required for the customer, the words "P.O. Required" appear in red.
• If this is a fleet customer, a Fleet button appears.

For more about customer information, see Edit Customer Information.

Vehicle Section

This section displays the selected vehicle's information. To open the vehicle window, click Edit Vehicle.

• If the vehicle is valid for Epicor or AAIA, an indicator for each one appears in this section.
• If there are Vehicle Notes, "See Notes" appears in this section.
• If appears in this section, the entire repair order is below the minimum profit margin.

For more about vehicle information, see Edit Vehicle Information .

Parts and Labor (Jobs) Section

Parts and labor appear in this section. There are two views: job-based and non-job-based.

If you are using the Job-Based View, parts and labor are combined into one section named "Jobs":

Job-based view is the default view and provides much more functionality than non-job-based view. For more information, see Job-Based View.

In the non-job-based view, parts and labor are divided and display in their own sections:

Both job-based and non-job-based views have labor lines and part lines.

Labor Lines

Each labor operation appears on its own line.

Labor lines

• Are light blue.
• Display symbols and notations indicating important information about the job.

The following table describes the numbered items.

#	Name	Description
	Buttons	Indicates that this line is about labor and the status of the Labor Time Clock: This is a labor operation and the labor time clock is not running. The labor time clock is running on this labor operation. (Press the “t” key to start and stop the time clock.) This labor operation has been marked as finished.
	Technician	Displays the technician code of the technician assigned. Technicians are assigned by double-clicking the labor line to open the job and selecting a technician at the top of the window. If no code appears, no technician is assigned. For more information, see Assigning Technicians. If you are using Scheduler, you can highlight the code based on whether or not the labor operation is scheduled. For more information, see Configuration menu > Scheduler Setup > Setup Options > Highlight Tech .
	Description	The description of the labor operation or Smart eJob.
	Parts column	The price of the parts in the labor operation or Smart eJob. This is the parts-only total; it does not include labor.
	Labor column	The price for the labor alone. This column displays the number in the Charge field. If the job calculates charges according to Billed Time, that amount displays on the line.
	Total column	This is the total price of parts and labor only. This is NOT the total price of the repair order! To see the total price - including taxes, fees, and supply charges - check the Total on the Calculations Tab.

Part Lines

Each part appears on its own line.

Part lines

• Are light yellow.
• Display symbols and notations indicating important information about the part.
• Appear on the printed estimate and repair order with letters corresponding to the symbols.

The following table describes the numbered items.

#	Name	Description
	Symbols	Indicates that this line is about a part and its inventory status. This is a part. There may or may not be enough on hand to fulfill the requested quantity. There is no on-hand quantity or this is a non-stock part. The part is below the minimum profit margin. (If a appears in the Edit Vehicle section that means the ticket as a whole has fallen below the minimum.) There is no on-hand quantity and is below the minimum profit margin for the part.
	Quantity	The quantity requested for the job. If the part was added from a labor operation, the quantity is set in the labor operation. You can adjust the requested quantity by double-clicking the part to open it and typing in the new quantity.
	Part Number	The part number.
	Description	The part description.
	Price	The price to the customer for the quantity.