Labor Operations

Configuration menu > Labor > Labor Operations

The Edit Labor window.

Labor operations are specific jobs inside Labor Categories. The Category dropdown list contains the categories in the Labor Categories setting.

For example, a specific kind of oil change (labor operation) would be inside of the oil change category. Therefore, you would select the oil change category and then create/modify the oil change labor operations within that category.

R.O. Writer comes with some labor operations already configured. You can create your own labor operations or modify the ones already configured in R.O. Writer.

For example, you can change the

Creating Labor Operations

You create a labor operation by entering the setting you want for the labor.

Complete these steps:

  1. Select the labor category in the Category dropdown list and click Add.
  2. Enter an Operation Code if one is not assigned by R.O. Writer.
    • R.O. Writer usually assigns the code after you click Add or Save.
    • You cannot save a labor operation with a blank Operation Code.
  3. Type a description in the Description box.
  4. Enter the remaining settings.

  5. Click Save. The labor operation is saved and added to the Operation dropdown list.

    • The operation appears in all dropdown lists as follows: "[Operation Code] [First line of the Description field]".

  6. To add another labor
    • Click the Clear button, then the Add button.
    • Repeat Steps 2–5.
  7. Click the Close button to close the window.

Description Box

When typing in the description, keep the following in mind: 

Lock Status

The Lock Status setting provides options to lock the price of the labor when posted to tickets.

The Lock Status section.

The Apply to All button appears only when no operation is selected.

For more information, click the following link: Price Locks on Labor Operations.

Labor Operation Settings

This section describes the settings below the Description field.

The settings below the Description box.

NOTE: The main components of labor operations are time and money.


Is this operation to be charged at a specific number of hours, or is the price to be set, and the labor hours adjusted accordingly? If there is a specific amount of time that should be billed for this operation, maybe from a labor guide, enter that amount in the Time field.

If the labor operation needs to be for a specific amount of billable time:

Rate and Charge

The Calc Charge and Calc Time buttons are a one-time calculation on this window. These buttons do not determine the default setting when the labor operation is posted to tickets. The default option is set in the Labor Calculations setting (Configuration menu > Repair Order > R.O. Options).

The following table describes the calculation buttons.
Button Description

Calc Charge

Enter the time in the Time field, select the appropriate Labor Rate, and press the Calc Charge button. The appropriate cost is calculated and appears in the Charge field.

Calc Time

Enter the amount in the Charge field, select the appropriate Labor Rate, and press the Calc Time button. The correct billable hours are calculated and appear in the Time field.

Setting a Fixed Price

If the charge needs to be a fixed price, like an oil change, where the technician gets credit for a specified amount of billable time, the oil and filter used is included, and a fixed price is charged for the complete job. There are a couple of ways you can set this up:

Package Price checked.


Sublet means labor performed by someone other than a technician or employee in your system. If another shop, such as a wrecker service or transmission shop, usually does this job for your shop, check the Sublet box.

Sublet labor is billed and tracked differently.

No Fees

If supply charges are routinely billed on labor but are not to be charged on this labor operation, specify that by checking the No Fees box.

For more details, click the following link: Taxes and Fees


Is this operation taxable? This is governed by individual state laws. Tax is calculated when the taxable box is checked. Be sure that the appropriate tax rate has been configured.

For more details, click the following link: Taxes and Fees


GST and PST checkboxes appear only if the GST/PST Taxes option is selected in International Options. PST and GST are Canadian taxes.

Oil Sticker

If the Oil Sticker option is checked, an oil sticker is printed along with the repair order automatically.

Parts Kit

If it is known that certain parts will always be used when performing a labor operation, these parts can be configured in a Parts Kit and the parts kit added to the repair order each time the labor operation is performed. Selecting the appropriate kit in the Parts Kit box does this.

Labor Lookup

Click the Labor Lookup button to add catalog labor from Epicor. After catalog labor has been added, the labor description from Epicor appears to the right of the Labor Lookup button.

The catalog labor description from Epicor to the right of the Labor Lookup button.

When catalog labor is added to a labor operation, the Labor Guide button appears on the Editing Labor window when you open the labor from the Jobs section of the Parts/Labor tab.

For details, click the following link: Using the Labor Guide on a Job Posted to a Ticket.

Breakout Labor on Sales Summary Report

The Summary Report allows you to break out sales for specific labor operations and parts department groups.

The Breakout Labor section contains a checkbox and a label. When you check the box of a labor operation, you are telling R.O. Writer to include this labor operation in the Breakout Labor section on the Sales Summary Report.

The Label (and therefore the breakout) is determined by the label entered in the Sales Report Options.

The Sales Reports window with the Sales Report Options window over it.

TIP: The breakout section is often used to breakout sales for major repair categories like oil changes and tire sales.

Smart Keywords

This area allows you to add keywords to this labor operation. For more details, click the following link: Smart Keywords on Labor Operations.

Deleting Labor Operations

You cannot delete labor operations; instead, you make them inactive for R. O. Writer by selecting the Inactive option.

The active and inactive options.

Inactive labor operations

The topics in this section include: